WP Buffs Snapshotfrom $50
24/7 Support Access10.0/10
Money Back Guarantee0.0/10
- Free premium plug-ins with higher plans
- Daily backups as a minimum
- Daily/Weekly Speed Optimization
- Unlimited website edits
- No Site migrations
Location: USA – Global
The WP Buffs WordPress website support service is available 24/7 globally for website owners and white-label partners. Based in Washington D.C., USA, they have staff located around the globe to support and maintain your website.
The team at WP Buffs prides themselves on the quality of their customer support. The website boasts a 98% customer happiness rating over the last year. And they have the testimonials to prove it.
One of the most powerful bits of information they offer on the website are the case studies from current and past customers. You can use these to compare them with your own situation. This will help you to understand if WP Buffs is a fit for your online business.
The pricing model is simply stated on their website. There are 3 plans available.
The Maintain Plan is the basic plan for small websites with low traffic that do not require regular edits to content. With the Perform Plan, WP Buffs offer unlimited edits (content not coding), free premium plug-ins and weekly speed optimization for your website.
Perform Plan Pro is the top of the line plan. With this plan your website is backed up more frequently; 4 times per day versus daily. You also get daily speed optimization for your website and priority support. If your website is the victim of hacking, complete malware removal is included as well.
You can choose to pay monthly or yearly. If you choose the annual payment option, pricing is discounted by 20%. If your needs exceed any of these standard offerings, the team will create a custom plan to suit your needs.
|Maintain Plan $50||Perform Plan $100||Perform Plan Pro $150|
|Weekly Reports||All Maintain Plan features plus:||All Perform Plan features plus:|
|Weekly Updates||Unlimited 24/7 website edits||Priority Support|
|24/7 Uptime Monitoring||Weekly Speed Optimization||Daily Speed Optimization|
|Daily Cloud Backups||Daily Cloud Backups||4x Daily Cloud Backups|
|Fast website restore||Mobile & Tablet optimization||Complete malware removal|
|Google Analytics connection|
The WP Buffs WordPress website support service is one of the few that include daily cloud backups for all plans. In addition, they also offer a “Fast Restore” feature on all plans. So, if your site goes down or things break, the WP Buff team can quickly restore your website to its original working state.
The website at WP Buffs has a sample weekly report that you can view (hint: click on the “?” next to a feature to see it). This will give you an excellent idea of what you can expect from a WP Buffs engineer. You get a snapshot page with a color-coded overview of your websites status. The report then goes on to provide a single page that details each of the elements in the overview. If there is something that requires your attention, you will see it immediately.
We have noted that they do not provide website migrations. However, they have partnered with several hosting providers that offer free website migrations. So while migrations are not performed by WP Buffs, they are free for anyone that needs them as long as you use one of these preferred partners.
Truly Global Reach
Another element that WP Buff’s engineers do not overlook is the integration of Google Analytics (GA) with your website. The data from GA in connected to the WP BUFF’s system as well and a one-page overview is included in your weekly report.
Perhaps the most important factor is the WP Buffs team members. These are the engineers that will be managing your website and that you will be interacting with. These team members are spread out across the globe:
- New York, USA
- Georgia, USA
- Seville, Spain
- Quezon, Philippines
- Bacolod, Philippines
- Managua, Nicaragua
- San Jose, Costa Rica
- Buenos Aires, Argentina
- Lagos, Nigeria
- California, USA
This means that no matter where you are, there is a WP Buffs team member working during your normal business our. More importantly, there are also members working at all times of the day and night. So if there is a problem at 10:00 pm on a Friday, there is a good chance there are WP Buff’s engineers available to help.
WP Buffs also give you access to a library of premium (paid) WordPress plug-ins to secure and optimize your website. The cost of many of these plug-ins far exceeds the monthly cost for any of the maintenance plans.
We evaluated all of the WordPress website support service providers for 24/7 security monitoring. The WP Buff’s website does not explicitly state this is offered. But, they use one of the leading WordPress Security plug-ins. They enhance that with customized security features specific to each website. So everyone gets a custom security solution.
The Bottom Line
The WP Buffs WordPress website support service is one of our “Highly Recommended” support plans. Each plan has been carefully crafted to meet the varying needs of businesses using WordPress to power their websites.
If you have used the services at WP Buffs, please leave your review in the comments below along with your own scores for the main topics.
You can read about all of the WordPress website support & maintenance services in our blog article.