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GoWP Snapshotfrom $29/month
24/7 Support Access10.0/10
Money Back Guarantee10.0/10
- The Visual Validator is a great tool for WordPress updates
- Valuable monitoring tools for the WP Dashboard
- White-label services
- Website migrations offered but not clear on website
- Performance service available but not clear on website
Location: Georgia, USA
The GoWP WordPress website support service is targeted initially at other agencies. They offer a solid White-Labelling service that operates as an extension of a web agency team. GoWP handles updates, security and backups and contact with customers for a seamless support solution.
However, anyone can subscribe to their services, not just agencies.
The folks at GoWP have one of the most solid support & maintenance offers we have seen. Much of this is due to the custom tools and plug-ins used to manage your website.
Monthly plans are structured into three categories:
- Unlimited Support
- Maintenance & Unlimited Support
|Maintenance - $29/month||Unlimited Support - $59/month||Maintenance & Support - $79|
|WordPress updates||Unlimited 30-min Tasks||Unlimited 30-min Tasks|
|Security Monitoring||Security Monitoring||WordPress updates|
|Malware Cleanup||Malware Cleanup||Security Monitoring|
|Off-site Backups for 90 days||Off-site Backups for 90 days||Malware Cleanup|
|All in One Support Dashboard||Off-site Backups for 90 days|
|All in One Support Dashboard|
They also offer 30-minute tasks that can be purchased individually or as a pack.
A single task generally takes 30 minutes or less to resolve. Tasks usually handled within the admin dashboard of the WordPress website fall into this category. These are in the form of content edits, widgets, installing plug-ins and more. You can combine tasks for larger, more complex tasks (i.e. two tasks to cover a one hour job).
We did not see website migrations or speed and performance reports mentioned on the website. We need to confirm if these more complex tasks may be handled by purchasing multiple tasks.
You can see an overview table of all the WordPress website support & maintenance services here.
One of the strongest areas for the GoWP service is in its Visual Validator update plugin. Most WordPress website support service offer updates as a part of their plans. But the Visual Validator takes this one step further.
This special plug-in takes snapshots of up to 20 pages of your website. An engineer will then apply plug-in updates to the website. The Visual Validator takes new screenshots and compares them with the older versions. If any changes are detected, the engineers at GoWP are alerted and resolve these issues proactively. Before they become a problem for you and your website.
The Visual Validator also allows the team to pick and choose which updates to apply to your website. When there is a known issue with a plug-in, these updates can be ignored until a stable version is released.
In addition, they also provide a WordPress dashboard plug-in that gives you complete visibility of all of the day-to-day maintenance activities occurring on your website. All you need to do is log in to WordPress and view the dashboard. From here you can see:
- Updates made with Visual Validator and the status
- A running list of all of your website backups
- A complete snapshot of your website’s security monitoring
And all of these features are available to end users and to white-label agencies as well.
It is not obvious from looking at their website, but they offer website migrations as a one-off service. You will need to create a request and combine two tasks. You can contact their support team and they will assist you.
Another area that needs clarification is that they also offer speed and performance optimizations as individual support tasks. Some items like caching, image optimization and minification can be handled as small tasks. If you have other issues, these might require more time. The folks at GoWP can provide a one-off quote for those.
The Bottom Line
The GoWP WordPress website support service is a very strong offering. The additional tools and plug-ins they offer really add value to your website and business.
If you have used the services at GoWP, please leave your review in the comments below along with your own scores for the main topics.
You can read about all of the WordPress website support & maintenance services in our blog article.
4 thoughts on “GoWP WordPress Website Support Service Overview”
24/7 Support Access
Money Back Guarantee
Hi Scott, Brad from GoWP here 🙂 Thanks for including us in your article! This is a great overview of our service and I appreciate the thorough research. Just wanted to clarify a couple of things:
We do offer migrations as a one-off service (you can combine two tasks for this).
We also offer speed and performance optimizations as individual support tasks. Some items like caching, image optimization and minification can be handled as small tasks — other issues might require more time and we can provide a one-off quote for those.
Just let me know if you have any questions.
Thank you very much for taking the time to clarify these points. These items were not very obvious when we looked at your website. I will personally see to updating the review post for GoWP.
Please let me know if you think there is anything else we missed in our assessment.
Thanks Scott! We’ve also updated our monthly plans to include a 30-day money back guarantee.
It’s something we’ve always done informally but thanks for the prompt to make it official 🙂
Do you mind updating our score on the comparison page?
Ok, everything is fixed up now.
Thanks for all of your comments on this. I appreciate it.
All the best,