FixMyWP Snapshotfrom $50
24/7 Support Access10.0/10
Money Back Guarantee0.0/10
- Discount on all services for Ninja Plan
- Speed Optimisation Report on Sign-up
- Great customer feedback
- No email or phone contact on website
- No security monitoring
- No money back guarantee
Location: Eugene, Oregon, USA
From the moment you visit the FixMyWP website, you get a good feeling about their WordPress website support service. They have made every attempt to create a “stress-free experience” for all visitors. We especially liked the very clear instructions stated if you happen to be a visitor with an urgent problem with your website.
The team are also very much aware that not everyone has a cookie cutter website. So many additional maintenance tasks will require a dig around and a custom quotation tailor-made to your specific needs.
The FixMyWP pricing structure is also simple with only 2 maintenance plans. Both plans offer basic maintenance services with the Ninja plan offering more frequent backups and malware scanning. The price difference between the basic package and the Ninja package is quite large. But if you plan on using many of the additional WordPress support services this difference may pay for itself over time.
You can see an overview table of all the WordPress website support & maintenance services here.
|WordPress Junior $50/month||WordPress Ninja $100/month|
|SERVICES INCLUDE:||JUNIOR PLAN PLUS:|
|Weekly WordPress Updates||1 Hour of Support|
|Weekly Plug-in Updates||Daily Home Directory Backup|
|Weekly Spam Cleaning||Daily Database Backup|
|Weekly Database Optimisation||Up-time Monitoring|
|Weekly Home Directory Backup||Website Cleaning for Hacked sites|
|Weekly Database Backup||Weekly Malware Scanning|
|24 Hour Email Support||Migration of Website between Hosting Providers|
|Page Speed Optimisation (on sign-up)||20% Discount on all Additional Services|
The support services are offered 24/7 as email support. This is a great option if you are not located in the United States. But we are not sure if someone is managing these emails 24 hours a day. It is not clear from the website if they have team members distributed around the globe, or if they are only located in Eugene, OR.
From the testimonials on their website (7 pages), everyone seems very pleased with the website support services they received.
In addition to the features listed in the pricing table above, they also provide code fixes to themes and plug-ins. They also offer stand-alone website malware cleaning, migration, installation and upgrade services. You simply request the service and they will respond with a quotation.
One of the items we were looking for was an FAQ page. The website seems to be missing this and it would certainly help in addressing many pre-sales questions. For now, they have a contact form at the bottom of their WordPress Maintenance services page.
The Bottom Line
It is a very simple process to use the FixMyWP WordPress website support service. The pricing model they use is also very simple.
The Junior package is very well suited for bloggers and individuals who need a maintenance resource. While the Ninja package is suited for a small to medium-sized business that requires a resource to maintain their website on an ongoing basis.
If you have used the services at FixMyWP, please leave your review in the comments below along with your own scores for the main topics.
You can read about all of the WordPress website support & maintenance services in our blog article.