ClickWP WordPress Website Support Service Overview

ClickWP Product Snapshot

from $35/month

7

Support

9.0/10

24/7 Support Access

0.0/10

Code fixes/tasks

7.0/10

Updates

10.0/10

Backups

10.0/10

Security Monitoring

10.0/10

Virus/Malware Removal

7.0/10

Site Migrations

7.0/10

Performance/Speed

10.0/10

Money Back Guarantee

0.0/10

Pros

• Reasonable Price
• Unlimited email support in all plans
• Manage hosting and email questions as well
• Free Premium plug-in with a paid account

Cons

• Complex pricing structure
• Expensive additional pricing for migrations
• Expensive additional pricing for Malware cleaning
• Other additional services are priced very high

Go to ClickWP

Location: Malaysia

The ClickWP WordPress website support service is primarily focused on “website care and hosting”. Their basic package includes nightly backups and security scans. The first thing that impressed us the most was their unlimited email support included in all plans.

They offer a lot of flexibility in the way you want to structure your support plan. But this can cause some confusion as their pricing structure is not clear and concise. I am sure that they could present their pricing differently so that it is much clearer to website visitors.

Pricing

The Foundations package price is their most popular and reasonably priced at $35 per month. However, they do require a minimum three-month commitment. You can see an overview table of all the WordPress website support services here.

Here is a snapshot of all of their website care packages:

Product Overview

ClickWP offers support channels via email, Facebook and Twitter. But from what we could find on their website, they do not offer 24/7 support services.

The do offer fixes and development tasks as an additional service to the WordPress website support & maintenance services.

WordPress updates, nightly backups, and security monitoring are included in all packages. However, if your website does get hacked, you must purchase a Superhero Support package at $100-$200.

The situation for website migrations is similar. They do offer the service at an additional cost of $150. If you need your email and website content migrated as well, you must pay an additional $100. This seemed a bit pricey to us so we marked them a bit lower for these services.

For website speed and performance, ClickWP offers a package called “Website Check-up” for $49. It takes roughly 72 hours to complete and return a complete check-up report for your website.

Bottom Line

The ClickWP WordPress website support service is a great low-cost offering when it comes to their basic packages, but too pricey for additional items. This service could be a fit for your business if you do not feel that you would ever require website migrations or malware repair.

If you have used the services at ClickWP, please leave your review in the comments below along with your own scores for the main topics.

There are other providers you should consider. You can read about all of the WordPress website support services in our blog article.