Barrel Roll WordPress Website Support Service Overview

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Barrel Roll Product Snapshot

$49
6.8

Support

9.0/10

24/7 Support Access

0.0/10

Code fixes/tasks

7.0/10

Updates

10.0/10

Backups

7.0/10

Security Monitoring

10.0/10

Virus/Malware Removal

10.0/10

Site Migrations

0.0/10

Performance/Speed

10.0/10

Money Back Guarantee

5.0/10

Pros

  • Security monitoring & cleanup in all packages
  • Focused on website performance
  • Good entry level price
  • Very good with communication

Cons

  • Few features for entry level
  • Backups are weekly
  • Daily backups only at highest plan
  • No Money back guarantee, only a refund policy
  • No premium plug-ins or themes included in updates

Location: Virginia, USA

The Barrel Roll WordPress website support service offers packages with a focus on your website’s speed and performance. When you register they provide you with a complimentary review of your website. It outlines their findings along with some recommended actions for improving your website.

We liked the fact that, after you register, one of their agents will call you for a personal discussion about your website. This adds a very personal touch to their service and allows you to explain exactly what it is you need.

Pricing

We found their pricing average when compared to other services. We assumed that the pricing is per month, but this was not clear from their website. You can see an overview table of all the WordPress website support services here.

Standard - $49/monthAdvanced - $99/monthPremium - $299/month
Automated, Off-Site Weekly BackupsAutomated, Off-Site Weekly BackupsAutomated, Off-Site Weekly Backups
WordPress Core, Plugin, & Theme UpdatesWordPress Core, Plugin, & Theme UpdatesWordPress Core, Plugin, & Theme Updates
24/7 Security Monitoring & Cleanup24/7 Security Monitoring & Cleanup24/7 Security Monitoring & Cleanup
Professional, Friendly SupportProfessional, Friendly SupportProfessional, Friendly Support
24/7 Uptime Monitoring24/7 Uptime Monitoring
404 Monitoring404 Monitoring
One Hour of Development TimeThree Development Hours
Performance Optimization
Search Engine Optimization
Expert Consultation

Service Overview

Their support services are not 24/7. So this service is probably best suited for your company if you are located on the East coast of the United States.

Websites fixes are only available with the highest tier plan.

Backups are included in all packages but only occur weekly. If you want daily backups, you must signup for the highest tier plan.

One big plus for this service is that Security monitoring and cleanup are included in all packages.

We did not see any references to website migrations, so we made an assumption that these are not included with any of the plans.

They do not have a money back guarantee. But they do have a fair refund policy that will return funds to you for the unused portion of your monthly contract.

Bottom Line

If you only require very basic website support with security monitoring, this is a good choice. If you need more, there are other providers you should consider. You can read about all of the WordPress website support services in our blog article.

If you have used the services at Barrel Roll, please leave your review in the comments below along with your own scores for the main topics.

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