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Barrel Roll Product Snapshot$49
24/7 Support Access0.0/10
Money Back Guarantee5.0/10
- Security monitoring & cleanup in all packages
- Focused on website performance
- Good entry level price
- Very good with communication
- Few features for entry level
- Backups are weekly
- Daily backups only at highest plan
- No Money back guarantee, only a refund policy
- No premium plug-ins or themes included in updates
Location: Virginia, USA
The Barrel Roll WordPress website support service offers packages with a focus on your website’s speed and performance. When you register they provide you with a complimentary review of your website. It outlines their findings along with some recommended actions for improving your website.
We liked the fact that, after you register, one of their agents will call you for a personal discussion about your website. This adds a very personal touch to their service and allows you to explain exactly what it is you need.
We found their pricing average when compared to other services. We assumed that the pricing is per month, but this was not clear from their website. You can see an overview table of all the WordPress website support services here.
|Standard - $49/month||Advanced - $99/month||Premium - $299/month|
|Automated, Off-Site Weekly Backups||Automated, Off-Site Weekly Backups||Automated, Off-Site Weekly Backups|
|WordPress Core, Plugin, & Theme Updates||WordPress Core, Plugin, & Theme Updates||WordPress Core, Plugin, & Theme Updates|
|24/7 Security Monitoring & Cleanup||24/7 Security Monitoring & Cleanup||24/7 Security Monitoring & Cleanup|
|Professional, Friendly Support||Professional, Friendly Support||Professional, Friendly Support|
|24/7 Uptime Monitoring||24/7 Uptime Monitoring|
|404 Monitoring||404 Monitoring|
|One Hour of Development Time||Three Development Hours|
|Search Engine Optimization|
Their support services are not 24/7. So this service is probably best suited for your company if you are located on the East coast of the United States.
Websites fixes are only available with the highest tier plan.
Backups are included in all packages but only occur weekly. If you want daily backups, you must signup for the highest tier plan.
One big plus for this service is that Security monitoring and cleanup are included in all packages.
We did not see any references to website migrations, so we made an assumption that these are not included with any of the plans.
They do not have a money back guarantee. But they do have a fair refund policy that will return funds to you for the unused portion of your monthly contract.
If you only require very basic website support with security monitoring, this is a good choice. If you need more, there are other providers you should consider. You can read about all of the WordPress website support services in our blog article.
If you have used the services at Barrel Roll, please leave your review in the comments below along with your own scores for the main topics.